Product
Incident management
Territory administrators and citizens report incidents with a clear description, a photograph, and an associated location — content structure from the 2026 City as a Platform brief.
Contact usIncidents can also be created automatically without human intervention through sensors, thanks to Mapify, adding a new layer of real-time intelligence.
The solution builds a closer relationship between citizens, executives, and operational services, significantly improving resolution capacity because teams know the exact location and nature of each issue.
Funcionalidades do Gestão de Ocorrências
- Digitalisation of incident management
- Attach a photograph and location to each incident
- Define status and priority
- Delegate incidents to the responsible team
- Track incident status end to end
- Communicate resolution to the citizen
Vantagens — municipality and citizen
PDF structure: split benefits para o município and para o cidadão.
For the municipality
- Faster resolution of incidents
- Digital record of all incidents
- Resource savings
- Active citizen participation
For the citizen
- Easy to report issues
- Faster resolution
- Transparency on status and location
Among our clients
Add photography-led case tiles (GeoEstrela, Vila do Bispo, etc.) with dramatic quotes — see case studies.
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